Like most of us, parents or not, I never feel there is enough time in my day.
Add children to the mix, especially those, like mine, who can inexplicably lose shoes, books, leotards, etc with near magical regularity, or who suddenly announce the need for school trip fees or a new club, class or stationery requirement right at the very last moment, and life can turn into a serious juggling challenge.
Technology has become my secret, stress-management weapon. Whilst it does inevitably mean that my journey to work is peppered with stumbles into puddles and the odd painful encounter with a lamppost or an irate cyclist, I spend most of my 15 minute walk to the office (after dropping said kids at the school gate), successfully resolving the challenges of daily life with the help of my trusty phone.
Because happily, almost anything feels possible when you can click, swipe, tap, command and customise your way through uniform and book re-orders, bank transfers, texts, emails, emergency baby-sitting arrangements, resetting the heating at home and updating the weekly food shop.
In fact, the amount of essential chores and even 'nice to haves' that can now be done 'on the fly' is brilliant.
And without really thinking about it, I realise I am just a little addicted to these fast, affordable solutions that make such a big difference to the way that I feel by the time I arrive at work: empowered, on top of things, ready to face the working day. And these days, I pretty much take this experience for granted.
So as a businesswoman and lawyer of 20 years+, it has long mystified me that while the banks, accountants, utility providers, retailers and countless others can get mobile, providing simple, intuitive and affordable solutions that empower us and make life so much easier, law has been stuck in the dark ages.
There's really no excuse. I've heard many. I actually believe none.
In various previous roles, I've tried to change this position. Because no good lawyer wakes up in the morning and thinks, 'I know, I'll give my client a terrible experience by going AWOL, not telling them how much this is all really going to cost, making them feel permanently 'on the clock' with a time and cost pressure that may lead to poor decisions on their part or a reluctance to share as much information as they could, and baffling them with so much jargon that they're horribly confused and intimidated'.
But all too often, that's the customer service reputation we have as a profession. And there's plenty of up-to-date research confirming that whether we like it or not, that's how many of our customers still describe us.
As any change agent will tell you, convincing large and established organisations to adapt and change is hard, sometimes even impossible.
So the answer is perhaps not to try to change an organisation. But to start something fresh and new; a movement, a customisable, digital solution, that is small but nimble; created with customers and enhanced by fellow (non-legal) businesses; modelled on the best disrupters in other consumer-facing industries; and that properly empowers small businesses to confidently manage things their way?
This is elXtr.
Click, swipe, tap, command and customise your legal needs. Finally, it's real law, made easy.
The clip below shares what some of those who trust and recommend elXtr say about the real difference that it makes for UK businesses.